What is underinsurance?
Your premium is calculated based on your individual circumstances and the amount of cover you choose to take out to protect your home assets. Underinsurance occurs when you’ve not taken out the right amount of insurance cover for your needs. There will be a variety of factors to take into account when you assess how much insurance you need. If you’re not sure about this you should get advice from a valuation expert because if that amount is wrong, it’s likely to impact the amount you’re paid on any claim you need to make.
What does it mean if I am underinsured?
Taking out insufficient insurance cover will essentially mean any claim will be insufficiently covered.
For example, if the cost to replace your home contents is £100k but you have taken out insurance that will cover you for £50k, then you would effectively be underinsured by £50k or 50%. Therefore, any claim you make will only be paid on the basis of the amount of cover you chose, based on what is called the ‘average clause’ – so in this example your insurer would only cover 50% of any claim, no matter the size of that claim. This would leave you needing to pay the remaining costs yourself which could be anything from hundreds, to thousands of pounds.
Under what circumstances could you be underinsured?
If you haven’t had your property professionally valued for insurance purposes
If you have under valued your buildings, contents, jewellery, valuables at the time of a loss
If you have altered or extended the property and not adjusted the valuation with your insurer
If you have made additional purchases (ie jewellery) and not informed your insurer
If you do not have evidence of purchase or a valuation (within date as required by the insurers requirements) on valuables over the single article limit
We will meet with the customers demands & needs and provide them with appropriate insurance cover at all times.
We will provide suitable training to all employees to ensure that they have the appropriate knowledge & competence levels to provide customers with a high level of service and advice.
We will handle all complaints quickly, sympathetically and efficiently in line with FCA guidelines.
We will look after customers money (premiums) in line with FCA guidelines.
We will maintain adequate capital & financial resource at all times in line with FCA guidelines.
We will have adequate professional indemnity insurance cover in place at all times for your protection.